Contact Us

Have a question or feedback? We would love to hear from you.

Email

[email protected]

Support

Use the form below

Response Time

Within 24 to 48 hours

Send a Message

Help Topics

What Can We Help You With?

The CreateInvoices support team handles questions and feedback across all aspects of the platform. Whether you are having trouble with a PDF download, need help with a specific template, or want to request a new feature, we are here to help.

Invoice Creation

Problems with fields, calculations, or templates not rendering correctly

PDF Download

Invoice not downloading or the exported PDF looks incorrect

Account and Login

Trouble signing in, lost invoice access, or profile setup issues

Feature Requests

Suggestions for new templates, currencies, or workflow improvements

Business Inquiries

Partnership, press, or API access enquiries

Resources

Before You Contact Us

Many common questions are answered in our guides and documentation. You may find an instant answer by checking one of these resources:

Invoice Guides

Step-by-step articles on creating invoices, payment terms, and freelance billing

Template Gallery

Browse and preview all 12 available invoice templates

Recent Updates

See what has changed in the latest releases

FAQs

Frequently Asked Questions

How quickly will I get a response?

We aim to respond to all messages within 24 to 48 business hours. Messages sent on weekends or public holidays are answered on the next working day. For urgent issues, include a clear subject line describing the problem.

I lost access to an invoice. Can you recover it?

Invoices created without signing in are stored anonymously for 7 days before expiring. If you were signed in when you created the invoice, it is permanently saved to your account and accessible from your invoice dashboard. If you believe there is an error with a stored invoice, contact us with your account email and the invoice number.

Can I request a new invoice template or feature?

Absolutely. Feature and template requests are welcome and directly influence our development roadmap. Use the contact form above and describe what you need. We read every submission and prioritise based on user demand.

Is my data secure when I use the contact form?

Yes. The contact form is protected by Google reCAPTCHA v3 to prevent spam, and your submission is sent securely over HTTPS. We do not share your contact details with third parties and only use them to respond to your enquiry.