Contact Us
Have a question or feedback? We would love to hear from you.
Send a Message
What Can We Help You With?
The CreateInvoices support team handles questions and feedback across all aspects of the platform. Whether you're having trouble with a PDF download, need help with a specific template, or want to request a new feature, we're here to help.
- •Invoice creation issues — problems with fields, calculations, or templates not rendering correctly
- •PDF download problems — if your invoice is not downloading or the exported PDF looks incorrect
- •Account and login help — trouble signing in, lost invoice access, or profile setup issues
- •Feature requests — suggestions for new templates, currencies, or workflow improvements
- •Business inquiries — partnership, press, or API access enquiries
Before You Contact Us
Many common questions are answered in our guides and documentation. You may find an instant answer by checking one of these resources:
- •Invoice guides and tutorials — step-by-step articles on creating invoices, payment terms, and freelance billing
- •Invoice template gallery — browse and preview all 12 available templates
- •Recent updates and bug fixes — see what has changed in the latest releases
Frequently Asked Questions
How quickly will I get a response?
We aim to respond to all messages within 24 to 48 business hours. Messages sent on weekends or public holidays are answered on the next working day. For urgent issues, include a clear subject line describing the problem.
I lost access to an invoice — can you recover it?
Invoices created without signing in are stored anonymously for 7 days before expiring. If you were signed in when you created the invoice, it is permanently saved to your account and accessible from your invoice dashboard. If you believe there is an error with a stored invoice, contact us with your account email and the invoice number.
Can I request a new invoice template or feature?
Absolutely. Feature and template requests are welcome — they directly influence our development roadmap. Use the contact form above and describe what you need. We read every submission and prioritise based on user demand.
Is my data secure when I use the contact form?
Yes. The contact form is protected by Google reCAPTCHA v3 to prevent spam, and your submission is sent securely over HTTPS. We do not share your contact details with third parties and only use them to respond to your enquiry.